Air Compressor Services

ELGI after sales extend services that would provide its customer with a unique and wonderful ownership experience. ELGI ensures that the customer is always provided with high-quality products, spares and services through its quality dealer network. ELGI believes in continuous quality improvement with its systems, process and procedures certified by TUV to conform to ISO 9001:2008 standards. We guarantee the best customer support in the industry. With a dedicated customer care cell and toll-free telephone number, our customers can reach us round the clock. Further, a nation-wide network of 164 dealers with company trained service team of over 250 qualified engineers and technicians ensure that our customers will never have to worry about the performance of their compressors, service support or spare deliveries. ELGI is the only compressor manufacturer in India to implement computerized customer care center with toll-free calling facility.

• CCS
• Genuine Spares
• Airends/ Topblocks
• Compressors and Accessories
• Coolants and Lubricants
• ELGI Genuine Spares
• Filters and Separators

As compressor people, we know how to take good care of your machines leaving you to concentrate on your products and outputs. That’s why we have designed contract plans for our customers which offer the following benefits:

• Services by trained engineers
• Preventive maintenance
• Genuine spares & oil

We aspire to deliver the most efficient, faster and reliable service to our customers.

Like our world-class products and services, we have designed our Maintenance Contract Plans not just to meet your compressed air needs but to give you a wonderful ownership experience. We have three carefully designed plans for the customer to choose from:

Silver Plan:

• Periodic scheduled service visits based on the compressor running hours
• Normal working hour support
• Quick response in the unlikely event of machine breaks down
• Genuine spares supplied through our dealers based on our recommendation

 

Gold Plan:

• 24 X 7 service support
• Priority response in the unlikely event of machine break down
• Spares covered under the plan and customers don't have to stock
• Knowledge sharing programmes about new product developments
• Periodic scheduled service visits based on the compressor running hours

Platinum Plan:

• 24 X 7 service support
• Air end and prime mover included under the maintenance plan
• High priority response in the unlikely event of machine break down
• Spares covered under the plan and customers don't have to stock
• Knowledge sharing programmes about new product developments
• Extended warranty on air end

Benefits that you get:

• Response Time
• Guaranteed upkeep of the machine
• Dependable performance of the machine
• Less ownership cost
• 24 X 7 service for any eventuality
• Flawless repairs
• Genuine parts and component

Response Time: Maintenance support will be made available as and when the scheduled maintenance is due. In case of specific complaint registered by customer with ELGI's customer care, ELGI shall provide service within:

• 8 hours of the call registration for Platinum plan
• 24 hours of call registration for Gold plan and
• 48 hours of call registration for Silver plan

Upkeep Time: We guarantee compressor upkeep time of:

• 95% for Platinum plan
• 90% for Gold plan
• 85% for Silver plan

Up keep time is calculated considering the duration of contract and the availability of the machine for operation, whether operated by customer or not. In the unforeseen event of major break down, a standby system to put the machine back to operation shall be provided by ELGI.